For custom orders and back-order items, a deposit of 50% is required to commence with production and/or to secure the items on back-order. The balance payment must be made by any of the above-mentioned payment methods before delivery is made. Unfortunately, no exceptions will be allowed.
Payment for products collected from the store must be made in full before the product leaves the store. All delivery charges must be paid in full prior to delivery. Please retain your invoice as proof of purchase. Regrettably, no returns, exchanges or refunds will be considered without the original invoice.
The product remains the property of Weylandts until payment is received in full.
Custom orders are made especially for you. As soon as your deposit is received, your order becomes binding. The production of custom orders to your specifications (colour, size, depth etc) begins immediately. Therefore, custom orders cannot be cancelled, changed, returned or refunded at any time. So please make sure the specifications of your order is correct before making the deposit.
In the unlikely event of a defective product, please contact the store where you purchased it within 24 hours of receiving the product to discuss further steps. Please do not use the product if you have identified a problem. Defective products are replaced at the discretion of AmUrban. However, nothing in these terms and conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law.
Cancellations, Returns & Refunds
If you are unhappy with a purchase, you can return it. When returning a product, you must provide proof of purchase. The product must be unused and in the original condition. Physically altered or partially disassembled stock may not be returned. Wear and tear, product characteristics and explained pre-existing conditions will be considered by AmUrban prior to acceptance of goods presented for return.
Once a return has been approved, the product may be exchanged for other items or a credit note will be issued. UNFORTUNATELY, NO REFUNDS ARE GIVEN. Custom order products cannot be returned after you have received them — unless they are defective.
If you wish for us to collect the product, contact the store where you placed your order, or made the purchase. We reserve the right to charge you for this service.
AmUrban reserves the right to cancel an order.
Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store. Vouchers are not refundable. Unfortunately, lost vouchers cannot be replaced.
Vouchers are valid for 3 years in terms of the CPA
Discounts, Promotions & Sales
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed at a AmUrban store. All special offers are subject to stock being available.
Delivery By Am Urban
A FEE IS CHARGED FOR ALL DELIVERIES. Delivery charges are payable in full along with any order at the time of placing your order.
Specific delivery times cannot be made or agreed to at the time of order and Am Urban does not deliver on weekends or public holidays. However, you will be contacted by our delivery team at least 2 days before your delivery to ensure availability and access. Should you wish to change any of your delivery instructions, please discuss this with your consultant.
We do not offer storage facilities and therefore reserve the right to charge you for storage costs if you are unable to accept your delivery.
Please note that some of our vehicles are large. Please make sure that your property has the necessary means of access at the time of payment. Please discuss any special delivery instructions with your consultant.
On delivery, a two- or three-person crew will arrive and deliver your order to the room of your choice, provided there is safe or acceptable access. Please assist us by clearing pathways and removing ornaments and other objects that might get in the way. We are not responsible for any form of breakage or damage. Packaging is normally removed and taken away unless you request us not to do so. Products requiring assembly will be assembled on site by our trained personnel.
Our delivery crews are instructed to not attempt delivery where damages may occur. Unfortunately, they cannot remove doors or windows, or reconnect electrical equipment. An adult must be available to sign and acknowledge receipt of the product — agreeing that the delivery is correct and the goods are in a satisfactory condition.
Overseas deliveries can be arranged and Am Urban offers various export options. Please ask your consultant to discuss the available options with you. Unfortunately, we cannot guarantee delivery to all countries or locations.
Assembling Furniture Yourself
Product assembly by customer is not recommended. Should the customer opt to assemble products, kindly refer to assembly instructions included with the product. Am Urban do not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Collecting At A Store
Lead time from our Distribution Centre (DC) to the selected store is dependent on stock availability and store location. Please ask your store consultant to advise on lead time. The store will arrange and confirm the collection with the customer. Please inspect the items on collection and make sure that you sign the POD (proof of delivery). If you do not indicate any product defects on the POD, it will be assumed that stock was received in good order and in accordance with product specifications.
Collecting At A Distribution Centre
Once good are paid in full, collection at one of our distribution centres can be arranged. Unfortunately, no collection at a DC will be allowed without prior arrangement. The store will arrange and confirm the collection date and time with the customer. Please note that all non-Johannesburg DCs have a transfer lead time of goods and this will be managed by your consultant. The following collection times apply to all Am Urban DCs:
- Monday to Friday: 10h30-12h00 and 14h00-16h00
- No collection on Saturdays, Sundays or public holidays
Please inspect the items on collection and make sure that you sign the POD (proof of delivery). If you do not indicate any product defects on the POD it will be assumed that stock was received in good order and in accordance with product specifications.
If you are not able to receive your order, Am Urban is not able to store it for you.
Have to collect/deliver within 10 days from the date of being contacted, thereafter storage fees apply of R100 per day
Am Urban will not be held responsible for any loss or damage to your furniture while in our care after you have been notified of required collection or delivery and unable to receive the goods. Am Urban reserves the right to charge storage fees for any incomplete deliveries and this will be payable before completing your delivery. Please liaise with your consultant should you not be in a position to receive your goods.
Please refer to the specific item’s suggested wattage and voltage. Am Urban will not honour the replacement of any product due to defects resulting from incorrect application.
Colour Descriptions & Unique Features
While every effort is made to ensure that the product you buy, including, corresponds as closely as possible to the sample shown in our stores or on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Am Urban products.
Am Urban makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off (We do not hold ourselves responsible for any incorrect orders placed).
Unless any applicable law prescribes otherwise, any agreement made with Am Urban to buy a product or a connected service, shall be governed by the laws applicable to South Africa.